What is our Satisfaction Guaranteed mean?
- A proof match. If your received print is markedly different than the approved proof (or the design you created online when applicable), we will reprint or refund your items.
- Exceptional quality. If the garments or printing are flawed, we will reprint or replace your items.
- On-time delivery. If your order arrives later than promised, we will refund your money or provide a discount if you want to keep the items.
To receive our 100% money back guarantee all we ask is that you notify Sweet Maple Design Co. within 15 days of receiving your order to ensure your reprint or return is handled quickly and accurately.
Things we need you to handle:
- Garment Sizing. We print your design on the garment sizes that you order, so we cannot be responsible if a garment doesn't fit. Sizing varies between manufactures and styles. For specific sizing information, please ask!
- Variation in computer screen colors to actual print colors. Please note that due to varying monitor settings, the colors represented on the online art approval may not exactly match the actual ink or thread colors screen-printed or embroidered on your garments. Samples of both ink and thread colors are available upon request. Sweet Maple Design is not responsible for variations between your monitor and the actual ink or thread colors.
- Your Confirmation and Approval of Proof. We rely on you to be the expert of your own design or logo. Once you approve your proof or submit your order, we take that as confirmation that you have reviewed it and you want it exactly as shown. It is vital you review your proof and request any necessary changes before approving the design. Once your proof is approved you have signed off on spelling and design.